Terms & Conditions

Deposits

A 50% deposit is required once you have accepted our quote. We will then manufacture your items and will be in touch with you in 4 to 5 weeks once your items are cured. We will then despatch your items once full payment has been made. Thanks again for your purchase from the Konstyle team.

Warranty

All Konstyle products come with a one year warranty. This warranty is specific and limited to any Konstyle manufacturing defects but cannot be excluded under the Australian Consumer law.

Generally speaking, if anything goes wrong with our concrete products which is very rare, it normally happens within the manufacturing process. This is good for you because we see it and we won’t send it out to you. We’ll re-make your product from scratch and it will only leave our manufacturing plant if it is 100%.

Having said that, we are not liable for any fading or other change in colouration, any damage caused by day to day wear and tear or if the goods are used in a manner outside of their ordinary or prescribed use.

In the event of a warranty claim, you may be asked to send us details and photos of any damages or concerns regarding your items.

Refund Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or full refund for a major failure and for compensation for any other foreseeable loss or damage. You are entitled to have goods repaired or replaced if the goods fail to be of an acceptable quality and the failure does not resemble a major failure. Konstyle Pty Ltd does not offer refunds for a change of mind, so please keep this in mind as you travel through purchasing process.

Cancellations

Cancellations on existing floor stock will incur a cancellation fee of 20% of the invoice value. Cancellations on custom made orders will incur a cancellation fee of 50% of the invoice value. This fee will be deducted from the refund of any money you have already paid. This fee reflects our reasonable costs. If for any reason we are unable to supply the items you have ordered, all monies paid will be refunded to you in full.

Shipping

All furniture is despatched from our factory in Hallam, Victoria. In most instances our custom furniture pieces can be home delivered, there may be some exclusions due to the size of the goods. In this instance, the goods can be delivered to a business with access to a forklift (during normal business hours) or to your nearest Big Post depot, ready for Customer collection. Deliveries take place Monday to Friday and as a general rule occur within 5 to 7 business days of being despatched.

Pick up

Customers can elect to pick up their goods from our factory, during our normal business hours, Monday to Friday 7.30am-3.30pm (by appointment). Customers who elect to do so, will be required to read and sign our Transportation Care Instructions and Waiver prior to picking up their goods.

All goods must be paid for in full before they are released for pick up/despatch.